Where to find system requirements
System requirements
For every software release, Quest reviews and updates the system requirements for Rapid Recovery software and related components. This information is exclusively available in the release-specific Rapid Recovery System Requirements Guide. Use that document as your single authoritative source for system requirements for each release.
You can find system requirements and all other documentation at the technical documentation website at https://support.quest.com/rapid-recovery/technical-documents/.
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NOTE: The default view of the technical documentation website shows documentation for the most recent generally available version of the Rapid Recovery software. Using the filters at the top of the page, you can view documentation for a different software release, or filter the view by document type. |
Product licensing
Before you use and manage any version of Rapid Recovery, AppAssure, or Quest DL series backup and recovery appliance, you must first obtain a software license. To purchase licenses, contact the Quest Sales team by completing the web form at https://www.quest.com/register/95291/. A Sales representative will contact you and arrange for the license purchase.
After each license purchase, you must activate the license on the Rapid Recovery License Portal. From this portal, you can then download your Rapid Recovery license files.
When you initially install Rapid Recovery Core, you are prompted to upload these license files the first time you open the Rapid Recovery Core Console.
Some users start with a trial license, which has limited capabilities. Once a trial period expires, the Rapid Recovery Core stops taking snapshots. For uninterrupted backups, upgrade to a long-term subscription or perpetual license before the trial period expires. If you purchase a license after backups are interrupted, performing this procedure resumes your backup schedule.
When using a software license in standard phone-home mode, theRapid Recovery Core Console frequently contacts the Rapid Recovery License Portal server to remain current with any changes made in the license portal. This communication is attempted once every hour. If the Core cannot reach the license portal after a grace period (typically 10 days), the Core stops taking snapshots for non-trial licenses.
If a Core does not contact the license portal for 20 days after the grace period, it is removed from the license pool automatically. If the Core subsequently connects to the license portal, the Core is automatically restored on the license portal.
Use of phone-home licenses requires Rapid Recovery users to accept a limited use of personal information, as described in the privacy policy shown when you install Core software. For more information, see the topic "General Data Protection Regulation compliance" in the Rapid Recovery 6.2.1 User Guide.
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NOTE: When registering or logging into the license portal, use the email address that is on file with your Quest Sales representative. If upgrading from a trial version, use the email address associated with the trial version. If you need to use a different email address, contact your Sales representative for assistance. |
Complete the following steps to license your Rapid Recovery software.
- Open your registration email. When you first purchase a license from Quest, you receive an email from the Quest licensing system. The email includes your license entitlements, expiration date (if relevant), registered email address, and 9-digit Questlicense number (in format 123-456-789).
- New users: Register for the Rapid Recovery License Portal. If you have not previously created an account on the Rapid Recovery License Portal, then do the following:
- Sign up for an account. In a web browser, access the license portal registration URL, https://rapidrecovery.licenseportal.com/User/Register.
The Sign Up page appears.
- Complete the form. Enter the information requested, review and accept the privacy policy and terms of use, and click Sign Up.
The Confirm Email page appears.
- Verify your account information. Check your email and verify your account information by clicking Verify email address.
The Add License Numbers page appears.
- Proceed to step 4.
- Sign up for an account. In a web browser, access the license portal registration URL, https://rapidrecovery.licenseportal.com/User/Register.
- Existing users: Log into the Rapid Recovery License Portal. If you previously registered a license portal account to use with AppAssure or Rapid Recovery, then do the following:
- Use existing credentials. Log into the Rapid Recovery License Portal.
- Open the License Numbers dialog box. On the Licensing page, underneath your license pool information, click the License Numbers link.
The License Numbers dialog box appears.
- Proceed to step 4.
- Enter your license numbers. For each nine-digit Quest license number included in your welcome email, click in the License Number text box and enter or paste your license number. Then click + Add License Numbers. When satisfied, click Close.
The License Number dialog box closes.
- Review updated license information. Review license type and license pool information displayed on the Licensing page.
Getting started with Rapid Recovery
These topics provide information you can use to begin protecting your data with Rapid Recovery.
Topics include:
- Rapid Recovery Core and Agent compatibility
- Upgrade and installation instructions
- More resources
- Obtaining Rapid Recovery software
Core and Agent compatibility
Rapid Recovery Core and Agent compatibility
The following table provides a visual guide of the interoperability between Core and Agent software versions. This table lists versions tested for release 6.2.1 .
| AppAssure 5.4.3 Core1 | Rapid Recovery 6.0.2 Core | Rapid Recovery 6.1.33 Core | Rapid Recovery 6.2.1 Core | |
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| AppAssure 5.4.3 Agent1, 2 | Fully compatible | Fully compatible3 | Fully compatible3 | Fully compatible3 |
| Rapid Recovery 6.0.2 Agent | Not compatible | Fully compatible | Fully compatible3 | Fully compatible3 |
| Rapid Recovery 6.1.34 Agent | Not compatible | Not compatible | Fully compatible | Fully compatible3 |
| Rapid Recovery 6.2.1 Agent | Not compatible | Not compatible | Not compatible | Fully compatible |
1While not supported for release 6.2 and later, AppAssure 5.4.3 is shown in this chart to convey interoperability. See note 4.
2 Protected machines with EFI partitions must be upgraded to release 6.0.x or later to successfully restore data, perform bare metal restore, or perform virtual export.
3 Users can protect machines using older versions of the Agent software in a newer Core. Logically, newer features provided in more recent versions of are not available for machines protected with older versions of Agent installed.
4 As shown in this chart, Rapid Recovery supports the current version, and the latest maintenance release of the last two major/minor versions (6.1.x and 6.0.x). Thus, as 6.2.1 is released, it becomes fully supported (along with versions 6.1.3 and 6.0.2), and release 6.2.0 goes into limited support. For detailed information, see the "Product Life Cycle and Policies" section of the support website at https://support.quest.rapid-recovery/ .
The matrix shows releases that have been fully tested with this release, and represent fully supported releases. Other software versions in limited support status (such as releases 6.0.1, 6.1, 6.1.1, 6.1.2, and 6.2.0) have not been tested for interoperability, but are also expected to work.
Other factors affect interoperability. For example, the Rapid Snap for Virtual feature was first introduced in version 6.0, letting you protect VMware ESXi VMs agentlessly. release 6.1.0 expanded this support to host-based protection for Hyper-V VMs. Release 6.2 introduces agentless application support for protected machines running Exchange Server and SQL Server. Logically, users of Core version 5.4.3 cannot agentlessly protect any VMs. Users of Core version 6.0 cannot protect VMs on Hyper-V without installing the Agent software. And Cores earlier than release 6.2 have limited agentless support for Exchange and SQL Server, as detailed in the user guide topic "Understanding Rapid Snap for Virtual agentless protection" or "Understanding agentless protection" for each relevant release.