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KACE Systems Management Appliance 12.1 Common Documents - Release Notes

Upload and apply an update manually

Upload and apply an update manually

If you have an update file from Quest, you can upload that file manually to update the KACE Systems Management Appliance server.

* 
CAUTION: Never manually reboot the KACE Systems Management Appliance server during an update.
1.
Back up your database and files. For instructions, see the Administrator Guide, https://support.quest.com/technical-documents/kace-systems-management-appliance/12.1-common-documents/administrator-guide/.
2.
Using your customer login credentials, log in to the Quest website at https://support.quest.com/kace-systems-management-appliance/download-new-releases, download the KACE Systems Management Appliance server.kbin file for the 12.1 GA (general availability) release, and save the file locally.
3.
On the left navigation bar, click Appliance Updates to display the Appliance Updates page.
4.
In the Manually Update section:
a.
Click Browse or Choose File, and locate the update file.
b.
Click Update, then click Yes to confirm.
Version 12.1 is applied and the KACE Systems Management Appliance server restarts. Progress appears in the browser window and in the Administrator Console.
5.
When the server upgrade finishes, upgrade all of your agents to version 12.1.

Post-update tasks

Post-update tasks

Verify successful completion
Verify security settings

After the update, verify that the update was successful and verify settings as needed.

Verify successful completion

Verify successful completion

Verify successful completion by viewing the KACE Systems Management Appliance version number.

1.
Go to the appliance Control Panel:
◦
If the Organization component is not enabled on the appliance, click Settings.
◦
If the Organization component is enabled on the appliance: Log in to the appliance System Administration Console: http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
To verify the current version, click Need Help in the upper-right corner of the page, and in the help panel that appears, at the bottom, click the circled i button.

Verify security settings

Verify security settings

To enhance security, database access over HTTP and FTP is disabled during the update. If you use these methods to access database files, change the security settings after the update as needed.

1.
Go to the appliance Control Panel:
◦
If the Organization component is not enabled on the appliance, click Settings.
◦
If the Organization component is enabled on the appliance: Log in to the appliance System Administration Console: http://KACE_SMA_hostname/system, or select System in the drop-down list in the top-right corner of the page, then click Settings.
2.
On the left navigation bar, click Security Settings to display the Security Settings page.
3.
In the top section of the page, change the following settings:
◦
Enable Secure backup files: Clear this check box to enable users to access database backup files using HTTP without authentication.
◦
Enable Database Access: Select this check box to enable users to access the database over port 3306.
◦
Enable Backup via FTP: Select this check box to enable users to access database backup files using FTP.
* 
CAUTION: Changing these settings decreases the security of the database and is not recommended.
4.
Click Save.
5.
KBIN upgrades only. Harden root password (2FA) access to the appliance.
a.
In the System Administration Console, click Settings > Support.
b.
On the Support page, under Troubleshooting Tools, click Two-Factor Authentication.
c.
On the Support Two-Factor Authentication page, click Replace Secret Key.
d.
Record the tokens and place this information in a secure location.
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