KACE Systems Management Appliance 12.1 Common Documents - Release Notes

Service Desk Tickets: Russian Cyrillic characters were not shown in the Summary and Comments when using Russian encoding.

K1-32437

Parent tickets that used process status workflow displayed close parent option.

K1-32346

Not allowed email sometimes failed to send correctly when submitter had display name with multiple quotes.

K1-32325

Ticket templates: Conditional Logic fields could disappear after ticket is created.

K1-32319

Service Desk emails received through SMTP containing special characters inside a quoted string could fail to create tickets.

K1-32317

Service Desk ticket templates: Notes field type did not honor set column width.

K1-32246

It was not possible to search Service Desk queue subcategory if name matches partial or entire category name.

K1-32233

Approver, Category CC user could not add comments by email if queue submitter is restricted.

K1-32173

Non-admin queue owner could not to view image link on ticket update email.

K1-32169

Adding attachment to ticket, emailing ticket and adding another attachment resulted in duplicate history rows in User Console.

K1-32168

Ticket change description did not honor user's locale.

K1-32134

It was not possible to search for tickets when adding parent or child if the ID had five or more digits.

K1-31927

Service Desk Dashboard widgets involving owners greater than ten lost intended value.

K1-31919

Service Desk merged tickets unmerged when the survey was submitted through User Console.

K1-31815

Email attachment (.eml, .msg file format) were marked as discarded when the subject contained slashes.

K1-31786

Email addresses in the To field of an email were not added to ticket CC list.

K1-30768

Saving or applying changes after adding an attachment through Submit added the attachment again.

K1-22607

Agent could fail to run PowerShell scripts during inventory if script execution policy was disabled by default on non-English OS.

K1A-3897

K1A-3890

macOS agent could fail to create amp.conf due to debug assertion.

K1A-3886

Windows devices now more reliably report battery charge cycle count in Device Details.

K1A-3883

Safeguard OS install date field for devices where the computer date was set incorrectly (before 1970).

K1A-3882

On-demand patch deployment is now prevented if agent is not connected to the appliance.

K1A-3870

KACE Agent and agentless inventory could report different Microsoft Edge version.

K1A-3867

Linux inventory could report incorrect memory information.

K1A-3866

Special characters could appear in software inventory for executable's version number.

K1A-3857

Agent communication now ignore proxy set by the HTTP_PROXY environment variable.

K1A-3854

Agent MSI installer did not allow removal without entering server name and token.

K1A-3853

inventory.xml could be locked by powershell.exe during inventory process, resulting in upload failure.

K1A-3822

SNMP field data was empty when the data contained 2 characters that could be hexadecimal.

K1-32211

macOS 11 (Apple M1 chip) agentless inventory did not show BIOS version and BIOS manufacturer.

K1-32149

Support is included for AMPctl and AMPAgentBootup to run as non-root on status command.

K1-21190

Software Inventory: Sorting by last user under detail page caused error.

K1-32318

Modifying labels from Device Details could remove the machine from patch schedule

K1-32315

Export All resulted in error page when using advanced search with an external agent.

K1-32272

Asset subtype was not saved when updating an existing SNMP agentless device.

K1-32217

In the Devices list, CSV export failed when the Client Version column was sorted.

K1-32164

Failure to evaluate filters (Smart Labels) when inventory.xml was uploaded manually for agentless devices resulted in error page.

K1-20269

Invalid filters (Smart Labels) could be saved, resulting in Smart Labels that were never populated.

K1-20268