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Título
Getting grace period expired emails about working Core server -
Descrição
Getting "grace period expired" emails about working Core server. Core is able to communicate with the Licensing Portal and there are no errors/warnings in Core console about grace period -
Causa
The issue is usually caused by migration of the Core server, which is creating duplicate entries in Licensing Portal, Cores
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Resolução
To resolve the issue, please perform following steps:
- navigate to the Licensing Portal https://rapidrecovery.licenseportal.com
- click on Cores on the left side
- spot 2 Core servers that are having the same name. The old Core is usually having all 0 and outdated timestamp of the last contact
- delete the old Core entry
- verify that emails about grace period are no longer being sent