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Título
Paid Subscription showing as Trial and or expired -
Descrição
After removing an email address that had the "On Demand Administrator" role from the On Demand Organization Permissions, the subscription shows as an expired Trial or is not available when a user attempts to access it -
Causa
The Subscription 'Owner' was removed -
Resolução
Each subscription has an associated owner and the email address for that user has be listed under Subscription Owners:
- Log in to On Demand as a user with the permission setting "Can Create and Delete, and Assign Access Control Roles"
- Select the appropriate Organization
- In the side navigation panel, Select settings
- Click the Subscriptions tab
- Click Shared Subscriptions
- If the Subscription Owners email address is not listed, type the email address of the Subscription Owner and click Request.
NOTE: Once the Subscription owner accepts the request, all subscriptions associated with that email address will be assigned to the Organization. Adding a subscription owner to the Subscription Owners list does not add the user to the organization. A subscription owner does not have sign in capability or any other permission settings. To add a user to an Organization, and assign roles to that user, please see the 'Adding users to an organization' section of the On Demand Global Settings User Guide:https://support.quest.com/technical-documents/on-demand-global-settings/current/user-guide/2#TOPIC-1227538