From Content Matrix version 9.1 and later there are several sources for logs to send to support
How to produce the logs?
You can generate a zip file of data associated with a single job item to help Quest Support facilitate troubleshooting.
The high-level data collected in the zip file includes:
·Application Settings files.
·Product information (product version, license, etc.).
·Information about the job item (what action settings were set, the job log, etc.).
IMPORTANT: Please review the contents of the zip file before sending it to Support. While this feature attempts to only collect non-sensitive data, no guarantees can be made - it is up to you to ensure that any files in the zip folder are stripped of any confidential data. Regardless, Quest assures that the contents of the zip file will only be used for troubleshooting the associated support ticket.
To create a support zip file::
1.In the Job List, select the job for which the zip file is to be generated.
2.Use one of the following options:
§In the main ribbon, click the Help tab, then Create Support Zip File.
§Right-click and choose Create Support Zip File.
3.Save the file to the desired location using the desired file name.
4.If you wish to review the zip file for sensitive information, click Yes to open the zip file. Once you are satisfied with the contents of the zip file, it can be sent to Quest Support to aid in troubleshooting.
2. API Support Zip file
To create an API Support Zip file to send to Quest Support for troubleshooting:
1.Select the batch(es) for which you want to create the zip file. (Note that you can multi-select to create a separate zip file for each batch.)
2.In the ribbon menu, click API Support Zip.
3.Save the zip file(s), and send to Quest Support for troubleshooting.
Note that, by default, a zip file's name is its SPO Job ID. You can, however, rename it.
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