RSA Image detail page displays a red banner when linked to an SDA with port 443 redirection (4282505)

When viewing an Image Detail page in the KACE Remote Site Appliance (RSA) web interface, a red banner is displayed: "An error occurred while contacting the server. Unable to fetch the details from server."

This issue can occur if:

• the KACE Systems Deployment Appliance (SDA) has SSL enabled and port 80 to port 443 redirection turned on
• the SDA linked appliance entry in the RSA web interface does not have the Connect using SSL option enabled
• testing the connection to the SDA from the RSA displays a 302 found result

In the RSA web interface:

1. Navigate to Settings | Manage Linked Appliances and click on the entry for the SDA
2. Enable the Connect using SSL option and click on the Test Connection button.
3. If the Status Messages section displays Connection successful, click Save.

If a different error is displayed in the Status Messages section, please review the article called Linked Appliance Connection Error.