Voltar
-
Título
Ticket is Not Created when Email Subject Contains Emoji -
Descrição
An email sent to the K1000 service desk with Emoji (e.g. smily face emoticons) in the Subject line will not be converted to a ticket or ticket comment. -
Causa
This is a limitation of the product. Support for Emoji in Subject lines is expected to be added in a future release of the product. -
Resolução
NOTE: This issue has been resolved in KACE SMA version 7.0, please upgrade to the latest version. To obtain assistance with the appropriate upgrade path, see this article. For any versions necessary which are not listed in the technical documents/guides or downloads, please contact technical support.
-
ID do defeito
K1-18111