ADPro: Device ReACL status stuck at Queued (B784051)

ADPro: Device ReACL status stuck at Queued

When trying to migrate a device, it is now stuck with ReACL status as "Queued".
Restarting the BT service hasn't helped.

Restarting the machine hasn't helped. I can't seem to get beyond this point. What are the next steps to resolve?

The ADM_Share or BT_Device table become out of sync with the ADM_DeviceJob table.
The UI allows for the queuing of jobs based on the values in the status fields of the ADM_Share or BT_Device.

In some cases the ADM_Share or BT_Device table will show that something is 'Queued' but the ADM_DeviceJob entry has been cancelled, this would lead to the situation described in this article.

Perform the following steps when a machine's ReACL status is stuck in the Queued state:

A quick way to resolve this is to find the ADM_Share or BT_Device record that is showing ReACLStatus as 'Queued' and update the ReACLStatus to NULL., or follow the steps below:

First, go to the client and go into the following location: C:\Program Files (x86)\Binary Tree\ADPro Agent\Files. Delete the state.xml file from here.

To clear the Discovery Status:
1. Open SQL Management Studio
2. Right click on the database > select New Query
3. Now execute the following query:

Update BT_Device Set DiscoveryStatus = NULL Where Name = '<DeviceNameGoesHere>'

To clear the ReACL status:
1. The table you are looking for is BT_Device.
2. Find the record
3. SELECT * FROM BT_Device WHERE SamAccountName LIKE 'MYDEV%'
4. Make note of the BT_DeviceID value.
5. Update the device record.

UPDATE BT_Device SET ReACLStatus = NULL WHERE BT_DeviceID = 0

KEYWORDS

ReACL Status = Queued
ReACL status as "queued"
ReACL status stuck in queued
ReACL status queued

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