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Título
MAPI error 80040111 Error The information store could not be opened -
Descrição
In Mailbox Scan status, Mailboxes are showing the error :Session.OpenMsgStore: MAPI error 80040111 Error The information store could not be opened. Component: MAPI 1.0 Context: 00000286 on all mailboxes with archive.
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Causa
Exchange Certificates were updated and change has not been picked up in Archive Manager -
Resolução
- Open a mailbox .wlog and locate the following line:
ProxyServer=Outlook.domain.com
For information on locating the log for a mailbox please refer to the following solution HERE.
- Open an Internet browser on the Archive Manager server and browse to the ablove URL and append /owa, e.g HTTPS://Outlook.domain.com/OWA.
If a certificate error is seen then the please refer to KB 138049.
If no certificate error is seen then perform the following:
- Log onto the Archive Manager server as ArchiveMGR_ESM
- Stop the Archive Manager dataload and Exchange Store Manager services.
- If running Outlook as the MAPI client open Control Panel | Mail and remove all the profiles that start with the name "~Aftermail" or "~ArchiveManager"
- If running MAPI/CDO and no Mail icon can be seen in Control Panel the profiles will need to be removed from the registry under HKEY_CURRENT_USER\Software\Microsoft\Windows Messaging Subsystem\Profiles
Windows Registry Disclaimer:
Quest does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 "Description of the Microsoft Windows registry" http://support.microsoft.com/default.aspx?kbid=256986.- Once the profiles have been removed, restart the services and monitor the Mailbox scan status for errors.