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Título
Archive Manager logins are missing the email details from Active Directory. -
Descrição
No email addresses are being imported from Active Directory. i.e if a user has an email address in the e-mail field account on the their Active Directory account it doesn't appear in Archive Manager.
If the email address is entered manually into the Archive Manager login email field, it will then disappear after the next next run of the Active Directory Connector.
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Causa
The AD attribute ProxyAddress is missing for the user. -
Resolução
In active directory users and computers, check Attribute Editor in the affected users' properties for ProxyAddress and ensure it has a value, e.g. SMTP:user@domain.com. If it is missing populate this field.
Once populated the next time the active directory connector runs the email address field in the login for the user will get updated in Archive Manager.
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Informações adicionais
In a normal Exchange \ O365 environment this attribute should automatically be added when a mailbox is created. However, this will be blank in a hosted environment. If multiple accounts need to be updated this can be done via a powershell script, however this is outside of the scope of Quest Support.