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Título
Messages with the same Subject, Sender and Receiver seen as a duplicate resulting in a duplicate Checksum -
Descrição
When Exchange Store Manager or the MAPI DataLoader scans the mail items it creates a Checksum based off the Subject, Sender and receiver. Since the receiver is the same on each mail item, Archive Manager will create the same checksum, and discarding all other messages similar to it with the message:"The message exists in the archive"
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Causa
Archive Manager creates a Checksum based off the Subject, sender and receiver.Because the receiver was the same on each mail item a duplicate checksum was created and Archive Manager discarded all other messages with the duplicate Checksum. -
Resolução
If using an automated email system, ensure you can add a property to the Subject line that will differentiate the item and allow for Archive Manager to create a different checksum to allow archiving of the message.If you need to process older items that are in Exchange that are unable to be processed by Archive Manager, the Product Team may have a tool to do so which would be as is and used at your own risk.
STATUS
Enhancement Request TF00760275 has been submitted to Development to investigate a possible change to the checksum logic in Archive Manager.
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ID do defeito
TF00760275