Approval mailto: links are populated with the service account email address instead of the impersonated email address (4370116)

Approval mailto: links are populated with the service account email address instead of the impersonated email address

Approval mailto: links are populated with the service account email address instead of the impersonated email address.

In Active Roles, if the Default Mail Settings properties are set to use Exchange Web Service (EWS) with Exchange and Modern Authentication enabled. If there is a different impersonated account being used other than the service account email, and the Send approval response by e-mail option is selected.

The Approval links for Approve this request and Reject this request will display the Impersonated email address in the mailto: links instead of the Service Account email address.
 

 

Defect ID#: 404217, has been created to address this issue in a future release of Active Roles.

WORKAROUND

Verify the notification email approval link for the mailto: link displays the Service Account email address and not the impersonated email account.

STATUS

Defect ID#: 404217, has been submitted to the Product Team to be fixed in a future release of Active Roles. Please contact your Sales Account Manager for future status updates or to bring any concerns to the Product Manager for review.

404217