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KACE Systems Management Appliance Product Notification


KACE Systems Management Appliance macOS 11 (Big Sur) Support


Apple has made significant changes to the process for installing and updating a macOS. Due to circumstances beyond our control, updating the macOS 11.0 Big Sur operating system is not an option from the KACE Systems Management Appliance (SMA).


  • After an attempted install of a macOS update or Security Update, the Mac boots into "Boot Recovery Utility," requiring manual intervention to get the machine to start up in macOS.
  • Installing/preparing the macOS update or Security Update hangs indefinitely


The KACE Systems Management Appliance (SMA) will continue to support application deployment and updates on macOS through 11.0.123 agent and KACE Systems Management Appliance 11.0.273 Server and Add On kbins.


The agent bundle and the KACE Systems Management Appliance (SMA) kbin should be downloaded and applied to properly enable the rest of the SMA functionalities.


Please Refer to Knowledge Base Article 330510 for additional information.