vWorkspace Product Notification

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Discontinued Support

We want to provide you with an important update regarding Wyse vWorkspace software.

 

Dell will end-of-support Wyse vWorkspace software on January 31, 2019. In an effort to transition our customers, we will offer a migration path to VMware Horizon 7 software.

 

What this means for you:

 

  • Dell will no longer support Wyse vWorkspace after January 31, 2019.

  • If you purchased a perpetual license of Wyse vWorkspace, you can continue to use Wyse vWorkspace beyond January 31, 2019. However, the product will be unsupported after 1/31/2019.

  • Dell recommends that prior to January 31, 2019, you should update to a currently supported version of Wyse vWorkspace if you intend to continue using Wyse vWorkspace beyond January 31, 2019.  The Product Life Cycle is listed under the Policies & PLC Tab on the Product Support Site - https://support.quest.com/vworkspace/lifecycle.

  • The Product Support Site - https://support.quest.com/vworkspace will continue to contain downloads, hotfixes, manuals, and knowledge base articles until January 31, 2019.

  • We will continue to provide connector updates and hotfix updates to resolve critical bugs until 1/31/2019. We anticipate two hot fix releases prior to 1/31/2019. There will be no more releases after 1/31/2019.

 

In order to minimize the impact to your business, we are pleased to offer a transition program to the industry-leading VMware Horizon 7 software. Dell has negotiated the following terms for vWorkspace customers:

  • Wyse vWorkspace customers are eligible for a discounted purchase of the VMware Horizon 7 license packs. The license packs come in 10 or 100 user packs.

  • Depending on your VDI environment, the mapping and product selection to VMware Horizon 7 product options will vary. There are three Horizon 7 product options – Standard, Advanced, and Enterprise. VMware has a Horizon 7 Edition Selector Tool - http://www.vmware.com/eucproductselector.html that will help you choose the right transition product for your environment.

 

Note: Acceptance of a transition offer will terminate all maintenance and support obligations for the Wyse vWorkspace software (if any).

 

Please contact your account manager for information on how to participate in the transition program.   You can also reply to the Wyse vWorkspace mailbox Dell_vWorkspace@Dell.com  if you are interested in the discounted Horizon 7 Purchase Offer. If you don’t want to accept the VMware offer, you can also consult with your account manager on alternative offers.

Dell is committed to helping our Wyse vWorkspace customers through this transition as smoothly as possible.  

 

Sincerely,

 

Steven Bowyer

Product Manager, Lifecycle Management