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Critical Alerts

Critical Notification 

Rapid Recovery and DL Series

As communicated on Monday January 22,TLS 1.0 security vulnerabilities are forcing numerous software products to upgrade to a newer, more secure TLS version that contains cryptographic protocol to reduce data security risk. As a reminder, this Knowledge Base article is a description of the security vulnerability risk and known resolution. 

 
How does this affect me?
If you are running a 5.x AppAssure-branded core, you may be vulnerable to the TLS 1.0 version security risk. 
On January 29, 2018, Quest disabled TLS 1.0 on the Rapid Recovery License Portal resulting in the disconnect of any AppAssure 5.x cores not running the latest build & patch of 5.4.3. Additionally, any AppAssure or Rapid Recovery cores running on Windows Vista or earlier OSs which do not support TLS 1.1 are no longer able to connect to the License portal due to Microsoft TLS version limitations.
When a core server is unable to connect to the license portal it will disable further backups from being created. Please note that you will still be able to perform restores from previously created backups. For more information on TLS, please refer to the ‘More Information’ section of this Microsoft Support Notification


Resolution
As of January 29, 2018, customers still using an AppAssure 5.4.2 or newer core server that did not support TLS 1.1 were issued an NPH key via the Rapid Recovery License Portal in order to continue operations. Customers still using AppAssure 5.4.1 and earlier are unable to automatically receive this NPH key and must contact support and request an NPH key to continue operations. In addition, any customer using TLS 1.1 non-supported OS’s must contact support for an NPH key.
We apologize for the inconvenience this issue may cause for you in maintaining your backup environments.