After I have upgraded the middleware server to PA 6.5 I can not do new collector installations. It always failed with the following error:
-Checking for sufficient MW disk space
-Setting up agent; please wait
+ An internal issue has occurred.
+ Please retry the last operation to continue the installation process.
+ If this attempt also fails, please contact Quest Support.
+ Please send to Quest support the content of the following directory:
It was no problem to upgrade old collector installations, only the fresh installation failed.
Corrupted file global_config.user
The problem is a corruption in password written to middleware server
If the file contains lines like this (Note: the hash value can differ):
Then please do the following:
1. Back up the file global_config.user (global_config.user_old )
2. Remove the following lines:
3. Restart the collector installation