While upgrading PA (Performance Analysis) collector agent from 3.5 to 6.1 the following error occur:
+ Upgrade initialization has failed.
+ Please stop and start the quest_launcher on both tiers and try again.
+ For details about stopping and starting the quest_launcher please review
+ the "Architecture | The quest_launcher component" section in the online
After restarting the agents and retry the upgrade the following error occur:
+ Failed to retrieve agent setup information
+ Connection Details
+ Host: hostname
+ Instance: hostname-sid
+ Agent Port: port
+ Please verify that the agent is up.
But all agents are up and running on the middleware host and the collector host.
Replace the quest_launcher.exe on the Windows middleware server. The version of the quest_launcher should be 184.108.40.206.