After a new install of StealthCollect agent, when trying to connect through Performance Analysis, user gets the following error:
Error occurred while trying to connect to Performance Analysis Agent
Connect to product server failed Extended Information: Message: Error reported by function Connect.
Component Class: TSCSourceConnection
Error Code: 1010109 = Connect to product server failed
Cause: Connect to collector failed (maybe the launcher at the COLLECTOR host="10.16.21.56" is down). Connect Info: host="10.16.21.56" instance="es088sid-EMRH" port=3566 user="quest" extra_info1="" extra_info2=""
The Last Error information does not necessarily relate to the last ScapiAccess error message.
There is a firewall between the server and client, port 3566 is not open in both directions.
1) Open up the port in both directions on the firewall.
2) Re-install the StealthCollect agent and when asked if the server is behind a firewall, answer "yes".
SteathCollect agent is up and running on the monitored instance.