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License import error: "The allowed token count for the selected licenses are insufficient" (156365)

When installing a new Soft Token license, the following error is received: "Defender Import Wizard The allowed token count for the selected licenses are insufficient to cover the existing tokens. Licenses for an additional <xx> tokens are required". ...

Enable Defender Token Auditing (125826)

Enable Defender Token Auditing. Logging of token related administration can be enabled by creating a new DWORD registry key as below: x64: HKEY_LOCAL_MACHINE\SOFTWARE\ Wow6432Node\PassGo Technologies\Defender\Defender AD MMC. ...

DSS Log Error: "User not valid for this route" (71738)

Authentication with a Defender token fails. The DSS log shows the following error: "User not valid for this route" Users may see the following message when attempting to log in: "Access Denied - No valid route found. Please contact your administrator.". ...

Unable to save any protected websites in ISAPI Agent (76322)

Selecting sites in the ISAPI agent configuration, but the changes are not being saved. Also, the "Protected Sites" tab may be completely blank. The account you are logged in with has insufficient permissions. Verify that the account ...

ISAPI Agent error: "Failed to save settings to registry (0x5)" (141191)

When saving the configuration for the ISAPI Agent, an error is received: "Failed to save settings to registry (0x5)" Logged in account does not have adequate permissions, or UAC (User Account Control) is preventing the change. ...

How To Import a License into Defender 5.8.x (178179)

The license import process has changed in Defender 5.8.x. The steps below will demonstrate how to import a license in this version. In Defender 5.8.x, the license file will include a KEY and a SITE MESSAGE value. To import ...

Defender License Error: "The license key is not valid for this machine." (179077)

When adding a Universal Token License in the Defender 5.8.1 Console: "Defender | License...| Add License...", the following error is displayed upon entering the License Key and Site Message provided by Licensing: "The license key is not valid for this machine.": A trial ...

How does a hardware token synchronize with the current system clock? (66582)

How does a hardware token synchronize with the current system clock? The "GO" tokens (GO 6, GO 7, eg) have a built-in internal clock which is compared to the Defender Security Server (DSS) when an authentication occurs. ...

Does the Defender ISAPI agent pass credentials to the protected site? (225826)

Can the Defender ISAPI component be configured to relay credentials to the protected site? The Defender ISAPI Agent does not relay credentials to the protected site. It provides RADIUS authentication based on the configuration, and is complete. ...

Where are the Database Key and DPX import files for Defender hardware tokens? (89204)

Where are the Database Key and DPX import files for Defender hardware tokens? I have received my shipment of hardware tokens, as well as the import files required, but I don't have the database key necessary for the import. Where do I locate this key? ...

Management Web Portal not able to generate a report. Hangs. Times out. (225464)

The Defender Management Web Portal not able to generate a report. The Defender Management Web Portal not able to generate a report. After starting a report it just hangs and times out. See error message "Loading Please wait" ...

SonicWALL SSLVPN, RADIUS and Defender (119881)

Can SonicWALL SSL VPN (eg, TZ Series Unified Threat Management Firewall) be configured for use with Defender? Yes, Defender can be used in this scenario: On the "Advanced VPN Settings" screen (VPN | Advanced) there ...

If you have a current licensed instance of 5.6/5.7 and are upgrading to 5.8, the legacy 5.7 licenses will be used, a new license will not be required.

If you are installing a fresh install of 5.8 or are importing more users/token licenses, you will need a 5.8 version of the license. A 5.6/5.7 license cannot be imported into 5.8.

During Desktop Login set up user receives "Defender Security Server is not available" (88689)

Error message received when trying to log in using two-factor authentication: "Defender cannot log you on now because the Defender Security Server is not available and you have no cached token data.". This could be due ...

How To Activate a Token on Android (139829)

What are the steps to activate a token on an Android Device? To activate the Quest Soft Token for Android you will need to import the activation code, provided to you by the administrator of your authentication server, onto your Android device. To do this: ...

Defender Desktop Login for OSX and Linux (188600)

Is there any information available for Desktop Login on OSX and Linux platforms? OSX and Linux are not supported platforms. The Desktop Login client cannot be installed on either. However, there is a PAM package available ...

Importing Yubikey into Defender when Yubikey import file is not provided by One Identity (122091)

When Defender customers receive Yubikey tokens from Quest, they are provided with an import file that must be formatted properly. How can this file be properly created if the Yubikey and import file was from a 3rd party? Yubikey ...

Is it possible to use Defender via the Windows Authenticator app on Windows Phones? (179533)

Is it possible to use Defender via the Windows Authenticator app? WORKAROUND: None. Defender does not currently support the Windows Authenticator app on Windows phones. STATUS: Enhancement request 502187 has ...

Can Defender authenticate based on just the username and token? (126779)

Can Defender authenticate based on just the username and token? What are the required steps to accomplish this? Using a Defender policy with "Token" followed by 'None" as authentication methods will prompt for username and token response only. ...

The Defender Web API service was installed and running; now the service will not start. (155508)

The Defender web API service will not start. Reinstalling the Defender Web Service API may be successful in correcting this issue. For example, reinstalling may correct issues with the connection points. Review the Windows event log for any relevant errors. ...

One Identity Defender 5.8.2 Management Portal Hotfix for Solution 211829 (211829)

On the Defender Self-Service Portal, the method for verifying the identity of users who request software tokens can be configured. If Automated phone call or SMS (TeleSign) for verification has been selected, Defender uses TeleSign service and verifies the users. ...

One Identity Defender 5.8.2 Desktop Login Hotfix (202057)

This hotfix for One Identity Defender Desktop Login may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

One Identity Defender 5.8.1 Desktop Login Hotfix (202056)

This hotfix for One Identity Defender Desktop Login may receive additional testing. If you are not severely affected by the issue this hotfix addresses, it is recommended that you wait for the next release of One Identity Defender as it will include this hotfix. ...

In 5.8.1, the Web Service API method for AddSoftwareTokenToUser does not function. (188903)

In 5.8.1 Defender Web API, the AddSoftwareTokenToUser does not function correctly. In 5.8.1, the Web Service API call for AddSoftwareTokenToUser method does not function. This has been confirmed with TFS 596050 and ...

Defender Log Receiver service fails to start (189014)

The Defender Log Receiver service fails to start and the following error events appear in the Windows Application log: "The service did not respond to the start or control request in a timely fashion.". and. "A timeout was reached ...