ODMA : Match Accounts Fails with "The Number of Selected Accounts Exceeds the License Limit" Error (4384055)

When the customer runs the Match Accounts task, the following error message is displayed:

"The number of selected accounts exceeds the license limit. Select fewer accounts or purchase additional licenses. Accounts that require licenses in task: 1, Total licenses: xxxxx, Available licenses: -xxx, Already matched accounts (that require licenses): xxx."

As a result, the account matching operation cannot proceed, even though only one account is being processed.

The issue occurs because there are reserved account licenses in one or more different projects. These reserved licenses reduce the number of available licenses, causing the Match Accounts task to fail with a license limit error.

Review the reserved licenses across all projects and release them by unmatching the associated accounts.

Follow these steps:

1. In ODM, navigate to Project > Accounts.
2. Select the account that you want to unmatch.
3. Open the Match Wizard and navigate to the Match section.
4. Select Clear Existing Matches.
5. Complete the wizard to remove the match and release the reserved license.
6. Repeat the above steps for any other accounts with reserved licenses in other projects.

After the reserved licenses have been released, rerun the Match Accounts task.