ODMAD | Jobs not proceed with error "StatusText: API exception encountered in 'GetGraphAuthInfo' [StatusCode=InternalServerError, Method=GET]" (4381812)

Sending jobs to Device Getting Error message "StatusText: API exception encountered in 'GetGraphAuthInfo' [StatusCode=InternalServerError, Method=GET]" and timeout after 10 retry. below sample logs(last 2 retry and failure,

Message: GetJob SetDevicePrimaryUser
Message:   JobId: 9581
Message:   Status: Retrying
Message:   RunAfter: 01/14/2026 06:31:23
Message:   StatusText: API exception encountered in 'GetGraphAuthInfo' [StatusCode=InternalServerError, Method=GET].; retrying in 00:07:00
Message: Sleeping until RunAfter for '419.8416689' seconds...
Message: GetJob SetDevicePrimaryUser
Message:   JobId: 9581
Message:   Status: Retrying
Message:   RunAfter: 01/14/2026 06:39:24
Message:   StatusText: API exception encountered in 'GetGraphAuthInfo' [StatusCode=InternalServerError, Method=GET].; retrying in 00:08:00
Message: API exception encountered in 'GetGraphAuthInfo' [StatusCode=InternalServerError, Method=GET].; retrying in 00:08:00
Error: System.Management.Automation.RuntimeException: Job Timeout - Server Job is not yet complete, waited '00:30:00'
Result code: -2
Result: Failed

The product is designed to time out and fail once the maximum retry attempts are reached.

The authentication token between ODMAD and the tenant has expired or is no longer valid.

1) Reconnect the Tenant from ODMAD UI via 

Environment> (Highlight the related tenant)>Settings> Reconnect

2) Wait for 30minutes or up to 1 hour for Microsoft to have the changes updated/propagated at the backend and resubmit the job.

3) Monitor that the error shall not be persisted.