Please test EWS URL accessibility from outside by doing basic network testing:
- is address resolvable and it goes to correct IP?
- is port 443 accessible? Port 443 test can be done using a standard telnet client like this:
telnet <name or IP address> 443If connection is working, then telnet will show black screen. Otherwise it'll show connection attempt, that will fail after timeout
Lastly, please perform EWS tests using Microsoft Remote Connectivity Analyzer:
Microsoft Remote Connectivity Analyzer