Return
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Title
Changes to the primary SMTP address causes Address Rewrite stops working -
Description
Changes to the primary SMTP email address or User Principal Name (UPN) has caused the On Demand Migration (ODM) Domain Coexistence to stop rewriting email. -
Cause
Primary SMTP changed after Address Rewrite was enabled. -
Resolution
The following steps can be performed to resolve this issue.
- Stop the Address Rewrite service.
- Perform a new Discovery Task to gather the updated information.
- Match the account (If necessary).
- Start the Address Rewrite service and test the email.
NOTE: The user may need to be enabled for Address Rewrite again after their account information has been changed.