As the issue is clearly occurring in the Chrome browser, please follow the steps below to generate, save, and export the Chrome HAR file.
- Open your Google Chrome web browser.
- Open the Developer tools pane by pressing F12.
- Go to the 'Network' tab in the developer tools pane.
- Select the 'Preserve log' checkbox.
- Click on 'Clear' icon next to the upper left Record button to remove any existing logs from the Network tab.
- Verify that 'Record' indication is active (highlighted in red). If not, click the circular gray icon in the top-left corner of the developers' pane.
- Reproduce your issue within the Chrome browser.
- After reproducing the issue, right-click anywhere inside the Network pane and select 'Save as HAR with Content' from the drop-down actions menu. This will open a dialog allowing you to select where to save your HAR file.
- Save
- Open the HAR file in Notepad, remove any sensitive information related to the following.
- Request Headers
- Response Headers
- Cookies
- Request Content
- Response Content
- And any other data you deem sensitive
- Save the parsed version of the HAR file and send this into support.
Disclaimer
A .HAR file is a JSON file that may contain session tokens or authentication credentials. Depending on the nature of the request, that could be benign, or be a compromise of your security.
It is important to only capture a reproduction of the issue being experience in relation to ODM and no additional browsing.
** Additional reference from google page/tool that allows a HAR file to be analyzed.
