The devices are all stuck trying to ReACL "Stuck in Progress" state
Discovery is running every 5 minutes BT-DownloadGroupMap In Progress
This task was working just fine until recently this started happening for all devices
Server ReACLs are working but the workstation (device ReACLs) are having issue.
The agents don't seem to be checking in a timely manor
Run a Device ReACL
It hangs on the BT-DownloadGroupMap task
We have seen this issue occur when there is a high SQL utilization in the product back-end database.
Please contact Product support if you notice this in your environment.
Once we resolve the issue with SQL, and reset the "stuck" devices per a back-end remediation, please perform the following steps to resolve.
Restart the agent on each stuck device.
Once the agent is restarted, re-issue the ReACL command.
The ReACL process should run and complete without error
