User objects were not configured to be in scope for this environment, only group objects were configured to be synced in the product.
Within the ODM Environment configuration, select the 'Users' object to be in scope for the read and match.
The ODM back-end must contain source and Target user objects to populate the Group Members list.
Click the following link for more information from our product documentation, : Active Directory Users, Groups and Contact Sync Set Up Quick Start Guide
Contact Support if this is still not working.