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Title
Your mailbox has been temporarily moved on Microsoft Exchange server -
Description
Office 365 user received below error message in Outlook at the first login after the mailbox has been migrated and switched:
"Your mailbox has been temporarily moved to Microsoft Exchange server. A temporary mailbox exists, but might not have all of your previous data. You can connect to the temporary mailbox or work offline with all of your old data. If you choose to work with your old data, you cannot send or receive e-mail messages."Important: Do not choose to connect to the temporary mailbox. This may cause data loss. -
Cause
The reason is unknown, please contact Microsoft for the root cause
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Resolution
Method 1: Remove all Outlook profiles except the user's primary profile
- Exit Outlook.
- In Control Panel, click or double-click Mail.
Note To locate the Mail item, open Control Panel, and then in the search box at the top of window, type Mail. - Click Show Profiles.
- In the Mail dialog box, select the profile that you want to remove, and then click Remove.
- The following warning message is displayed:
After you read the warning and back up the .ost files, click Yes to continue. - Repeat step 4 and step 5 for all other Outlook profiles except the user's primary profile.
- After you remove all other Outlook profiles except the user's primary profile, click OK in the Mail dialog box to close it.
- Start Outlook.
Method 2: Create a new Outlook profile and then remove the user's original Outlook profile
- Exit Outlook.
- In Control Panel, click or double-click Mail.
To locate the Mail item, open Control Panel, and then in the search box at the top of window, type Mail. - Create a new Outlook profile, and then remove the user's original profile. To do this, follow these steps:
- Click Show Profiles, and then click Add.
- Specify a name for the profile, and then click OK.
- Follow the steps in the Add Account wizard to add the user's email account. When you're finished, click Finish.
- In the Mail dialog box, select the user's original Outlook profile that you want to remove, and then click Remove.
- The following warning message is displayed:
After you read the warning and back up the .ost files, click Yes to continue.
- In the Mail dialog box, make sure that the Always use this profile option is selected, select the new Outlook profile that you created, and then click OK.
