From the Binary Log we can see that the backup job for System State fails with the following error:
Job ID 131 - Error 2011/12/13 21:00:04 131 Data Plugin CHARON Failed to add extra items to the selection tree
I checked Case Environment details from the case and could see that the customer has installed NVBU 8.2.1 on Windows 2008 R2 Server and Client.
As you can see from the NVBU Compatibility Guide that this is not supported:
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