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Title
Afteerr upgarding to the lastest VMWare APM 2.1.55 user gets a "Internal Error" -
Description
Upgrade from last GA, VMWare APM 2.1.55 causes APM to produce "Internal error" when trying to browse the APM.
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Cause
The Binary_path_Name was some how deleted during the upgrade.
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Resolution
1) Firstly check that the service "vstor2-mntapi10-shared" is up and running by issuing the command:
sc query vstor2-mntapi10-shared
This will provide the following output:
SERVICE_NAME: vstor2-mntapi10-shared
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
As we can see the service is up and running,we will now need to run the following command and check the output:
sc qc vstor2-mntapi10-shared
This will priovide the following output:
C:\Users\franz.widdowson>sc qc vstor2-mntapi10-shared
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: vstor2-mntapi10-shared
TYPE : 1 KERNEL_DRIVER
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : \??\C:\Program Files\BakBone Software\NetVault Backup\dynlib\vddk\bin\vstor2-mntapi10-shared.sys
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Vstor2 vix Disk Tools Virtual Storage Driver
DEPENDENCIES :
SERVICE_START_NAME :
2) Now we need to confirm, that the path output for the binary path name in the output is valid and exists.
The <NV_INSTALL_DIR>/dynlib/vddk/bin will have two files called "vstor2-mntapi10-shared.sys" and "vstor2-mntapi10-shared-64.sys". Depending on whether the NVBU Client is a 32- or a 64-bit machine, the binary path name in the above output should reference to the appropriate file.
3) If the service is found and the binary path is valid, and the service is not running, please start the service by running the command "sc start vstor2-mntapi10-shared".
Verify the service is running now, by re-running the command "sc query vstor2-mntapi10-shared".
Should the bianry _path_name be empty then we will need to stop the the service "sc stop vstor2-mntapi10-shared".
Then uninstall the APm and reinstall, then check that it can be browsed.