Restore Job Fails with 'Error reading from media' (4043472)

Failing Restore job's logs show that the tape drive had a problem reading the data that was stored on the tape, as seen below:

-- Error 2012/01/23 14:48:38 1082 Data Plugin Fatal error while processing item : 'Error reading from media'

This error comes directly from your tape library, not from NetVault, so there may be a problem with the tape that contains your data or a problem with the Drive used for the restore, which would be logged as the drive used for that particular run of the Restore job earlier in the log.

Ways to diagnose this issue:

• If you have multiple drives, you might try placing the problematic tape into a different drive first, then kick off the Restore job again.

• If the job fails again with the same 'Error reading from media' message, then I'd be fairly certain that the problem is with the tape.

• If the job succeeds, then the problem would lie with the original drive used for the failed restore. In that case, you might try cleaning the drive or contacting your hardware vendor for assistance diagnosing the problem with your hardware.

• You might also log into your tape library's web GUI, if it has one, and check for more detailed information on the error that occurred at the time that the 'Error reading from media' message was seen in the logs.

• There may also be additional errors logged to your OS. Windows would log these in the NVBU Server's Event Viewer's System or Application logs. Linux/Unix/Mac systems would log them under /var/log/messages.

In any case, the errors do come directly from your hardware and not from NetVault.