Backup fails immediately with "Failed to create backup index". Logs of the backup indicate a backup failure almost immediately after the job is submitted.
Job Message
2008/05/27 21:00:02 73 Data Plugin File System 7.0.33 Backup Information
2008/05/27 21:00:02 73 Data Plugin Current host : Windows 5.2 (build 3790), service pack 2.0 Information
2008/05/27 21:00:02 73 Data Plugin Current host : Terminal Services is installed Information
2008/05/27 21:00:02 73 Data Plugin Current host : The system is a server Job Message
2008/05/27 21:00:02 73 Data Plugin Adding System State System Files to selected files Severe Error
2008/05/27 21:00:04 73 Data Plugin Failed to create backup index Job Message
2008/05/27 21:00:04 73 Data Plugin Job completed with warnings/errors Error
2008/05/27 21:00:04 73 Jobs Fatal error: Backup failed Error 2008/05/27 21:00:04 73 Jobs Job Status: Backup Failed Job Message
2008/05/27 21:00:04 73 Jobs Finished job 73, phase 1 (instance 22)
NetVault creates the index in a temporary directory located on the client being backed up. After creation, the index is transfered to the temporary directoy on the client. By default, these directories are [nvhome]\tmp, but can be configured in nvconfigurator.
This error usually indicates a problem with one or both of the temporary directories.
Make sure that there is plenty of free disk space on the Netvault Servers temporary directory as well as free space on the Netvault Clients temporary directory. Check that the temporary directory on the client exists in the location specified in the Netvault configurator.
If the temporary directory does not exist then take the following actions:
1) Stop the Netvault services on the client
2) Create the tmp directory in the correct location
3) Restart the Netvault services on the client.
Do the same with the netvault server.
