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Title
Management with Internet Explorer 9 or 11 on a client does not work. Get only a blank screen. -
Description
Using IE 9 or IE11 on clients, we blank screen within WebUI. With Firefox it WebUI works. -
Cause
NVBU 10.0.1.24, 32 bit IE 11The blank screen is showing when WebUi is opened after the warning about "untrusted certificate".WebUI does not work with IE, but does work with Firefox and can manage the Netvault WEB-UI.If you review the following;1. run IE2. go to the netvault configuration site3. go to Tools -> F12 Developer Tools (or press F12 from keyboard)4. from developer tools please go to "Emulation" tab.The value of the Document mode was 7 (Standard).The value of the User agent string Standard.Cause; The issue occurs because the netvault webui page on customer environment is displayed in compatibility view. The setting "Document mode: 7 (Standard)" confirm this.
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Resolution
To resolve the issue please try following suggestions:1. Please switch Document mode to 9 (for IE9), Standard (for IE10) or Edge (for IE11) - after this the netvault webui page should be displayed correctly, if after restart of the browser the issue still occurs please see points 2 and 3.
2. Please make sure whether the netvault webui page has not been added to a compatibility view list and if so please REMOVE them from the list (please visit following site to check how to do that http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html - OPTION THREE, points 1,2,3,5)
3. By default the compatibility view is turn off for "Trusted sites" zone (Tools -> Internet Options -> Security tab) and if problem still occurs please try to add the netvault webui page to this zone.
Bug number 27509 - I've added a comment when this particular issue occurs.
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Defect ID
25579