Unable load index from SmartDisk
When loading index from SmartDisk the process hangs. The SmartDisk shows loading index in the device management against the SmartDisk and it never changes just hangs and eventually dies with could not load index lingered connection.
Checked trace it appeared to be WebDAV authorization issue
From media manager trace
2 MESSAGE ??? 2892 1011 0 142519682403 Source NVBU-Server:4231
2 BATCHRAS ??? 2892 280 0 142520088017 Sent device connection details to scanner
2 BATCHRAS ??? 2892 225 0 142520088017 Sent fetch index request to scanner for 'NVBU/server/NVBU-Server/indices/12711e0ad8862053ba620000100600000a000000-0000008f-00000003-0001-0000_a10d1e0ae9942053810d0000f804000000000000'
From trace file rasscan
2 RASSCAN ??? 3440 11 0 142520088017 Asked to fetch index 'NVBU/server/NVBU-Server/indices/12711e0ad8862053ba620000100600000a000000-0000008f-00000003-0001-0000_a10d1e0ae9942053810d0000f804000000000000'
3 RASSCAN ??? 3440 1908 0 142520181619 Ask media Manager for Auth details ...
2 RASSCAN ??? 3440 1909 0 142520181619 Sent Auth request to media manager
0 MSGWAIT ??? 3440 15 0 142629510241 Been asked to die
Disable WebDAV authentication
1. Remove SmartDisk from NetVault device manager
2. To disable WebDAV authentication in NVSD, follow these steps:
a. On the NVSD Server, start a terminal session or open a command prompt.
b. Navigate to .../foundation/bin or ...\foundation/bin (where ... refers to the NVSD installation directory) and issue the following command:
./smartdisk.sh config --delete --webdav [port#] --credentials
or
smartdisk.bat config --delete --webdav [port#] --credentials
3. Add smartdisk back to netvault in device manger
See kb at ~URL below for further assistance with removing and adding WebDAV authentication
https://support.quest.com/kb/86778
