NetVault: SmartDisk remains unlicensed if license is applied via NetVault: Backup GUI (4046951)

Date – 02/2011
Affected Product & Version – NetVault: SmartDisk 1.x, 2.x
Affected Module & Version – n/a
OS Version – n/a
Application Information – n/a

Description:
SmartDisk licenses are applied by a separate Command Line Interface (CLI) tool, not by the NetVault; Backup Graphical User Interface (GUI). It is a common mistake to attempt to enter permanent SmartDisk licenses via the GUI tools (either Client Management window or nvconfigurator). NetVault: Backup will not produce an error, as it is in a valid form, and will not apply the license to SmartDisk. The evaluation license will still be in affect.


Symptoms:
After applying a SmartDisk permanent license via a NetVault: Backup GUI, the evaluation license is still in affect. Licensed storage remains ‘unlimited’.
When the evaluation license expires, typically 45 days after installation, backups will stall and SmartDisk will appear offline. Attempts to restart SmartDisk will fail. SmartDisk logs will report that the instance is unlicensed.