Date: Febuary 2011
Product & Version: NetVault Smartdisk
OS Version: All
Module & Version: 1.2.1
Application version:
Symptoms: Smartdisk is showing in device management as offline and can not be restarted.
The monitor recent files show that there is a problem with the authentication as shown here below:
2 -1 1297268255.847 Get User Token for file
3 -1 1297268255.847 Get Security Info for file
3 -1 1297268255.847 Lookup account name from Security Info
3 -1 1297268255.847 Get password for user 'NVUser'
2 -1 1297268255.847 Load configuration file 'foundation/etc/process/NVUser'
3 -1 1297268255.847 Found Keyword: 'key' Value: '4a516d654b595465'
2 -1 1297268255.847 'foundation/etc/process/NVUser' loaded and parsed
3 -1 1297268255.847 Found Value: '4a516d654b595465' for Keyword: 'key'
3 -1 1297268255.847 Decrypt password for user 'NVUser'
3 -1 1297268255.847 Password decrypted for user 'NVUser'
3 -1 1297268255.847 Free Keyword: 'key' Value: '4a516d654b595465'
3 -1 1297268255.847 Logon as user
0 -1 1297268255.847 Failed to logon as user: '1330:Logon failure: the specified account password has expired.
'
3 -1 1297268255.847 Zero password in memory
3 -1 1297268255.847 Release the User Account Name
3 -1 1297268255.847 Release the User Domain Name
3 -1 1297268255.847 Release the Security Descriptor
3 -1 1297268255.847 Close the Process Configuration File
0 -1 1297268255.847 Failed to get user token for
Check the smartdisk non-priv user has a password, that the user cannot change the password and that the password does not expire, then use the following commands to tell SmartDisk the password...
cd <smartdisk_install_dir>\foundation\bin
smartdisk password <user> <password> [<domain>]
Where <domain> is the domain whose account database will be used to validate the <user>/<password> combination before the <password> is stored. If this argument is absent, password will use the local machine account database.
BakBone SFDC Solution Number: 00006095
