Entering a machine tried serial for smartdisk shows the following error:
bash-3.2# ./smartdisk.sh license -t VB-1ABAA-TEXNB-CEVVJ-AGML
***** 16965 1336372088.216401 LICENSE Failed to decode, checksums do not match
***** 16965 1336372088.216702 LICENSE Calculated checksum: 12899
***** 16965 1336372088.216710 LICENSE Expected checksum: 6506
***** 16965 1336372088.216716 LICENSE Failed to decode license key string 'VB-1ABAA-TEXNB-CEVVJ-AGML': reason 5
Normally this would indicate that the Machine ID on which the serial is based on is incorrect.
In this case the customer was reading the Machine ID from the NVADMIN and Device Tab of the Smartdisk in the NetVault device manager.
When we checked the MachineID from CMD line on the Smartdisk machine, we found that this differed from what we had seen before.
We found that smartdisk had been un and then reinstalled in past and had not been removed and readded in the NetVault device manager.
The problem with the MachineID not displaying correctly was due to the Smartdisk having been reinstallled and it was then not removed and readded in the NetVault device manager.
NetVault Samrtdisk would need to removed and then readded as we will need to read a file called identity.cfg on the Smartdisk which holds the MachineID.
Once this has been done the issue will be resolved.
