Cannot start NVSD - "Failed to connect to Percolator Slave". (4046395)

Cannot start NVSD - "Failed to connect to Percolator Slave".

[CAUSE 1]

The NVSD non-privileged user was create whose password needed to be changed before the installation was attempted. When you create a non-privileged user, the "User must change password at next login" check box is selected by default in some instances (it depends on what method you use to access the feature that lets you create a user). If you forget to clear the check box or if you forget to change the password before installing NVSD, installation appears to succeed but services will not start.

[CAUSE 2]

You entered the wrong user name or password during NVSD installation.

[RESOLUTION 1]

Remove NVSD and then reinstall it after completing either of the following options:

1. Create a different non-privileged user.
2. Delete and add the original non-privileged user again.

Note: Logging on as the non-privileged user and changing its password after you have installed NVSD does not clear this issue.

[RESOLUTION 2]

To update the user name or password after installation, use the 'smartdisk.bat password' command.