NetVault backup jobs stall and sometime fail due to SmartDisk reporting that its full as seen from this binary log extract:
| Status | Date / Time | Class | Client | Message |
| Warning | 2010/09/27 10:59:39 | Data Plugin | NV Client | Transfer to the device has stalled |
| Error | 2010/09/27 10:59:42 | Media | NV Server | Device 'SmartDisk - backup.megla.de' is full |
| Warning | 2010/09/27 11:01:45 | Data Plugin | NV Client | Transfer to the device is no longer stalled |
| Error | 2010/09/27 11:09:40 | Media | NV Server | Device 'SmartDisk - backup.megla.de' is full |
| Error | 2010/09/27 11:29:05 | Jobs | NV Server | Job manager lost message channel unexpectedly |
| Error | 2010/09/27 11:29:05 | Jobs | NV Server | Fatal error: Backup Lost Message Channel Unexpectedly |
| Error | 2010/09/27 11:29:05 | Jobs | NV Server | Job Status: Backup Failed |
Logged to the SmartDisk server, using a Windows disk tool or by checking the properties of the volume, only one storage/staging volume is full. When using on a Linux system, and SmartDisk is mounted on a mount point such as /mnt, check the disk usage.
NetVault SmartDisk has more than one volume allocated, but the majority of written data goes to one of the volumes.
When balancing is set to "Activity" on all storage/staging volumes, NetVault seems to write almost exclusively to one volume. The "Activity" option of balancing is not working as expected.
On the command line, change the working directory to smartdisk/foundation/bin inside the application installation directory and set NetVault SmartDisk balancing option to shared using the following commands:
Use following command to display all volumes, locations and balancing policy:
smartdisk config --show
If the storage or staging area is across more than one disk, modify the balancing to be Space.
smartdisk config --update --volume <path> --balancing space
Example for Windows:
Smartdisk.bat config --update --volume C:\smartdisk\diskmanager\stage --balancing Space
Example for Linux:
Smartdisk.sh config --update --volume NVSD/sd1 --balancing Space
Note: This will need to be done on all volumes and both staging and stored locations, so check that the option has been changed on all volume after making all the alterations.
This is to be fixed in the next release.
