NetVault: SmartDisk does not start on Windows (4042667)

Upon installation, the percolator processes start, but terminate again after around 20 seconds. The chunkstored.exe process never appears.

Enabling trace shows in the PercolatorSlave trace file:
0LOCALMSG-35811259765043000000Start of Day process 'chunkstored' exited unexpectedly

The monitorrecent.0.txt reports the following:

2 -1 1270732282.706 Process 7752 exited with status -1073741502
2 -1 1270732282.706 Process name is 'superserver'
2 -1 1270732282.706 Process 7744 exited with status -1073741502
2 -1 1270732282.706 Process name is 'chunkstored'

or
2 -1 1270732282.706 Process 400 exited with status -1073741512
2 -1 1270732282.706 Process name is 'chunkstored'

The process cannot be invoked because it has problems accessing or finding an entry point in a DLL file.

NetVault: SmartDisk is using a common DLL file called libeay32.dll. Due to the Windows DLL load order, a DLL file that is already present in SYSTEM32 or C:\Windows will be loaded first.

As there are different versions of libeay32.dll, the chunkstored.exe process has issues starting with a wrong version of the DLL loaded.

Libeay32.dll contains encryption functions which allow for coded communications over networks. This file is open source and is used in many open source programs to help with SSL communication
 

As this file is commonly used by other applications, a solution that does not affect other software is to browse to the smartdisk\dedupe\lib directory and to copy its libeay32.dll to the smartdisk\dedupe\bin, smartdisk\diskmanager\bin and smartdisk\dfoundation\bin directories. This will ensure that the executables will load the local DLL version first, and will not pick up other versions of the DLL from elsewhere on the system.

BakBone SFDC Solution Number: 00005631