SmartDisk has stopped working - the services cannot be restarted, or jobs to the instance are stalling. This could be due to the non-privileged user account.
One of the causes of this can be an issue with the non-privileged user account that was used to install the SmartDisk initially.
If there is no record anywhere of this account, how can you find out what account was used?
Look in the install directory of the main NetVault SmartDisk installation path
e.g. c:\program files\quest software\netvault smartdisk\install
A text file called installparams will contain a field called USER - this will display the user account that was used as the non-privileged account on installation of the NetVault SmartDisk instance.
This can then be used to check this account for corruption, deletion, renaming, disabled, locked out or password change.
If you require to update the SmartDisk to reflect user account changes, including using a completely new user account, use the following commands:
cd <smartdisk_install_dir>\foundation\bin
smartdisk password <user> <password> [<domain>]
Where <domain> is the domain whose account database will be used to validate the <user>/<password> combination before the <password> is stored. If this argument is absent, password will use the local machine account database.
