'Media Manager' (PID '4') has crashed - pgMedDbSetBackupFromPGResult: FAILED translation of column restoreoptions (4043013)

Chat now with support

Return

Title

'Media Manager' (PID '4') has crashed - pgMedDbSetBackupFromPGResult: FAILED translation of column restoreoptions
Description

NetVault Logs and Event Application logs are full of the following error returned several times per second:
'Media Manager' (PID '4') has crashed error in libnv6.dll
The application is unresponsive and all jobs are failing.
Dumps and trace show, Media Manager is crashing during its index compression task.
3 MEDIAMGR ??? 7868 43 0 130651222922 processing tuple 186
3 MEDIAMGR ??? 7868 1 0 130651222924 MedMgrProcessOfflineAndCompressIndexesEntry (BEGIN)
3 MEDIAMGR ??? 7868 4 0 130651222928 Construction partial object for row 186
3 MEDDBACC ??? 7868 25 0 130651222932 pgMedDbSetBackupFromPGResult : row 186, nTuples (200), nFields (26)
0 DBWRKFLW ??? 7868 64 0 130651223110 pgMedDbSetBackupFromPGResult: Got 3 bytes of value for column restoreoptions
0 MEDDBACC ??? 7868 -1 0 130651223117 pgMedDbSetBackupFromPGResult: FAILED translation of column restoreoptions
0 PROCESS ??? 7868 209 0 130651223121 Crash program

Sign In Required

You need to be signed in and under a current maintenance contract to view premium knowledge articles.