Scrolling down savesets within the restore window displays a 'Provider 'NVBUPit' failed' error.
NetVault Server information and had been migrated to another machine:
NetVault Server is now on Windows 2012 R2 64Bit 10.0.1.25.
NetVault Server was on another Server and was upgraded from 8.5 to 9.2 and then to 10.0.0.46.
Then did a NVDB backup.
Installed NetVault 10.0.0.46 on new server with same NetVault name and rebooted the machine.
Restored NVDB successfully and then upgraded to 10.0.1.25 successfully.
Note: All the pre and post installation steps were done correctly as per the NVBU 10.0.1 Installation Guide on the following link:
The issue was when scrolling down the savesets in the Restore section, there were no icons against each item and only a dot “.” was visible (screenshot attachment).
When you scroll down each item, the following error message appears as a pop-up window:
Error: Provider 'NVBUPit' failed
There were no non-english characters and all the Clients in the Backup window displayed all the correct icons.
To resolve this issue, perform step one first:
1] Remove the client(s) and re-add it/them. This action updated the cached Pit files on the NetVault Server.
Then if that option wasn’t successful, perform these steps:
2] On the NVBU server; the %NV_HOME%/gui/cachedPits directory has the following information/data for each of the Clients:
I would suggest completely deleting of all the contents under %NVHOME%\gui\CachedPits directory, by stopping the NetVault Services first, deleting the contents and restarting the NetVault Services afterwards.
Don't remove the CachedPits directory itself though i.e. have an empty CachedPits directory.
Once that is done, then run "nvpitupdate" for each of the client on the NetVault Server as per the following KBA: