Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
ADPro: Offline Domain Join Problem after migration - "The trust relationship between this workstation and the primary domain failed"
Description
We performed the Off-Line domain join (ODJ) migration for a workstation. The ODJ process completes without error. But, that workstation displays the error message below when the user tries to logon with their AD account in the target domain:
"The trust relationship between this workstation and the primary domain failed"
We have to logon with a local account to that machine to get onto the machine, and then manually move the machine back to the source domain.
NOTE: The workstation being migrated with the Offline Domain process, was attached to the network at the time when the offline domain join process was ran.
After this happens to a workstation during an Offline Domain Join attempt, we can never migrate that machine to the target domain with Migrator Pro and not have this issue, even with a regular Cutover Job.
From that point forward we have to migrated that machine manually to the target domain manually, otherwise the error message is shown each time you try to logon to the machine with an AD account in the target domain.
Cause
We have encountered mix results with Offline Domain Joins. At times a 2nd reboot isn't required, but Windows can behave differently between OS versions and machine to machine.
Resolution
Reboot the machine twice before the user logs into the domain account.
Sometimes it could be domain trust issue that was on the environment for customer to resolved.
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Recommended Content
Product(s):
Migrator Pro for Active Directory
20.11.5, 20.11.4, 20.11.3, 20.11.2, 20.11.1, 20.11
Topic(s):
Troubleshooting
Article History:
Created on: 7/6/2021 Last Update on: 4/7/2026
Thank you for your feedback for Topic Request
Your Request will be reviewed by our technical reviewer team and, if approved, will be added as a Topic in our Knowledgebase.
Welcome to Quest Support
You can find online support help for Quest *product* on an affiliate support site. Click continue to be directed to the correct support content and assistance for *product*.
Search All Articles
IE 8, 9, & 10 No longer supported
The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome.