Return
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Title
MAPI connection errors with SSDM connecting to Exchange Online / Office 365 -
Description
SSDM migrations are failing with MAPI 80040115 errors. Setting the MAPI Retry settings does not help. The SSDM log shown the following error:
13:00:29 ERROR: [4965-24-45-80040115]Unable to open target mail store13:00:29 OpenMsgStore:13:00:29 MAPI error 8004011513:00:29 Error: Network problems are preventing connection to Microsoft Exchange.13:00:29 Component: Microsoft Exchange Information Store13:00:29 Low level error: 8004011513:00:29 Context: 00000514 -
Resolution
MNE hotfix version 4.15.1.179 and later now include MAPI retry functionality in the Self-Service Desktop Migrator (SSDM) tool. -
Defect ID
TF00710635