The user is running the Administrator Driven Batch Migrator and on the 'Select Operations' screen the 'Provision distribution groups' option is grayed out.
This option will appear grayed-out if the program cannot find the GroupsToProvision.abk file it needs to provision the PDLs.
This file is generated by the Directory Exporter, so if the program cannot find the file it is likely that the Directory Exporter has not yet been run.
If the Directory Exporter has been run and this file does exist then it is possible that the following line is missing from the gwmigapp.ini file under the [General] section:
GroupsToProvisionPath=C:\Program Files (x86)\Quest\Migrator for GroupWise\Groupstoptovision.txt.bak
If this parameter is missing or the value is wrong then make sure it exists and that it is pointing to the correct location. The file path above is the default but it can be changed. The file is saved by Directory Exporter where the GroupsToProvisionPath in the gwdirapp.ini points.