Support tools to gather support information in QMM for Exchange. (4351539)

What can be done when troubleshooting various issues and providing information to support, including log files and the information about installed hotfixes, about updated product versions and DLL’s, etc.?

One of possible ways to collect the information is to right-click on the mailbox or PF synchronization job (server pair) and select the 'Gather support information' command from the shortcut menu and after the cab file is created send it to support.

Another useful tool is the utility called AelitaSupport.exe.

This tool can be found under C:\Program Files\Common Files\Aelita Shared\Support Wizard\AelitaSupport.exe

And can be executed by double-clicking the executable and following the wizard.

It is a good idea to specify the SQL server name and the SQL Database name, in case windows credentials are being used one and select the checkbox for Trusted Connection.

Once the report has been created zip up the file and send it to support.

Note: to look up the SQL server name and the SQL Database name in QMM Task bar go to Project and press Open Project and follow the wizard. Once the needed information was found don’t forget to finish the Project wizard.