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CPUU [Error] Unable to switch profile for installed Outlook version because the corresponding mailbox has been switched in an outdated version of migration product (4287686)

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• Title

  CPUU [Error] Unable to switch profile for installed Outlook version because the corresponding mailbox has been switched in an outdated version of migration product

• Description

  With latest version of the Client Profile Updating Utility (CPUU) 5.7.7.876 you still cannot process Outlook 2016 profiles if the mailbox was switched by any Migration Manager for Exchange (MMEX) versions prior to 8.13. The following error is reported:

  [Error]   Unable to switch profile for installed Outlook version because the corresponding mailbox has been switched in an outdated version of migration product.

• Cause

  Outlook 2016 differs from previous versions and requires a new format of Switch Message for CPUU to work. 

• Resolution

  It is essential to upgrade to Migration Manager 8.13 or 8.14 before switching Mailboxes and running CPUU in order to update Outlook 2016 client profiles.

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Product(s):

Migration Manager for Exchange

Topic(s):

Troubleshooting

Article History:

Created on: 9/13/2016
Last Update on: 5/7/2023

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