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Title
CPUU crashes while processing profiles with Error "The Client Profile Updating Utility process crashed" -
Description
CPUU crashes while processing profiles and the following error is logged to the CPUU log file:
9/25/2017 1:02:27 PM 6712 [Trace] Calling MAPILogon procedure.9/25/2017 1:02:37 PM 8784 [Error] The Client Profile Updating Utility process crashed.9/25/2017 1:02:37 PM 8784 [Info] --- END LOG ---
The following event is also logged to the Application event log:
Event ID 1000:
Faulting application name: ClientProfileUpdatingUtility.exe, version: 5.7.2.774, time stamp: 0x596d22c7Faulting module name: ntdll.dll, version: 10.0.10586.672, time stamp: 0x580efaf8Exception code: 0xc0000374Fault offset: 0x000dc799Faulting process id: 0x1a38Faulting application start time: 0x01d336200ffc53baFaulting application path: C:\CPUU\ClientProfileUpdatingUtility.exeFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: e287ff87-fc30-4cd8-b051-db7609f80803Faulting package full name:Faulting package-relative application ID: -
Cause
This issue can be caused if the password for the administrator credentials stored within the CPUU ini file is greater than 12 characters in length. -
Resolution
STATUS
This is a known Defect. ID:CPUU-594WORKAROUND
For CPUU versions 5.7.2 and prior, shorten the length of the password to 12 characters or lower.
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Defect ID
CPUU-594 -
Additional Information
This issue has been logged as a defect (Defect ID:CPUU-594) and will be resolved in CPUU version 5.7.3.