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Title
Legacy Agent Logs Appear Blank or Do Not Open -
Description
When trying to view legacy synchronization agent logs, they may appear blank or not open at all. -
Cause
There is a corruption of the "Shared Components" module on the Agent Host. -
Resolution
In order to resolve this you will need to do the following.
1. Uninstall all of the agents and shared components.
2. Logon to the agent host that had the agents installed.
3. Make sure that everything has been removed from the "Programs and Features" list.
4. Browse to "C:\Program Files (x86)\Common Files" and remove the "Aelita Shared" folder.
5. Reboot both Agent Host and Console.
6. Install your agents again.